Privacy Policy

PRIVACY POLICY

1. Scope – Responsible Entity

These privacy policies apply to the collection and processing of personal data from customers and users of the Esamy Digital Platforms. For more information, Esamy International Sagl operates these Esamy Digital Platforms and is responsible for our marketing activities. For online or in-store purchases, the respective local Esamy subsidiary is responsible.

2. What Information We Process

We process your personal data that you provide to us when you:

• Interact with the Esamy Digital Platforms (e.g., create a website account, upload content, etc.)
• Participate in our marketing activities/register (e.g., newsletters, loyalty programs, etc.)
• Purchase our products (online or in-store)
• Contact our customer service

We also automatically process certain information about your use of the Esamy Digital Platforms (e.g., IP address, number of visits, duration of visit, etc.) and aggregate this information to improve the operation of the respective Esamy Digital Platforms.

3. How We Use Your Data

We collect and process your personal data to:

• Manage the Esamy Digital Platforms
• Send you marketing material and enable your participation in promotions and other activities, conduct surveys and profiling activities
• Complete and process the purchases you make, handle customer service, and respond to your inquiries
• Improve our products and services

We do not sell or share your personal data outside of the Esamy Group.

4. How Long Your Data Is Retained

We store your personal data only as long as necessary for the intended purposes. This can be up to 10 years after the end of the contractual relationship with you (statutory limitation period for legal claims in most EEA countries), unless shorter or longer periods are required by applicable data protection laws.

5. Third Parties With Whom We Share Your Data

The local Esamy branch from which you purchase products might share your personal data  with:

• Third parties in the case of legal proceedings, at the request of courts or authorities, other legal obligations, or in the case of mergers, acquisitions, or asset transfers.

Some of these recipients are located outside the EEA, but we ensure that your personal data is always adequately protected (if the destination country is not one of the countries recognized by the EU Commission as providing adequate protection for data privacy, appropriate safeguards for data transfer will be implemented).

6. Required and Optional Information

Some of your personal data is required for completing your purchase or providing the requested service. If you refuse to provide your personal data, we will not be able to complete the purchase or provide the requested service. Providing personal data for surveys, marketing, and other profiling purposes is optional. Refusal to provide such data will not affect your purchase or the provision of the requested service.

7. Your Rights

You may exercise your rights under applicable data protection laws at any time, including (if applicable) your right to access, correction, restriction, deletion, objection (including the right to object free of charge at any time to the processing of your personal data for direct marketing), the right to data portability, and withdrawal of consent. You also have the right to lodge a complaint with a competent supervisory authority.

8. We Use Cookies

Certain information is collected on the Esamy Digital Platforms through cookies and other tracking technologies. You can manage your cookie settings through our tool and your browser.

9. Third-Party Links

The Esamy Digital Platforms may contain links to other websites and objects and elements controlled by third parties. We do not have access to or control over these elements and are not responsible for these third-party websites.

10. How to Contact Us

For questions or inquiries regarding the use of your personal data or to exercise your rights, please contact our Data Protection Department at info@esamywear.com.

PRIVACY STATEMENT

1. What is this document? Why is it important? What happens to my personal data on this website?

This privacy policy ("Privacy Policy") applies to the website https://www.esamywear.com  (the "Website") and relates to the processing of personal data by Esamy, the owner and operator of the Website.

Esamy processes personal data of users who visit the Website and use the services and functionalities offered there. This Privacy Policy has been established in accordance with the Recommendation 2/2001 adopted on May 17, 2001, by Article 29 Data Protection Working Party on minimum requirements for online collection of personal data in the European Union and also serves as data protection information to the affected individuals in accordance with the applicable data protection and privacy laws ("Data Protection Laws"). The processing of personal data by Esamy complies with these requirements.

The Privacy Policy outlines the responsible entity for data collection and processing, the categories of personal data, purposes and conditions of data collection, processing, and use, the extent to which personal data is shared with third parties, and the security measures taken to protect and safeguard the data. It also explains how users can review the collection, processing, and use of their personal data and exercise their rights under the Data Protection Laws.

2. Who controls the processing of my personal data? Who is responsible?

The data controller is: Esamy Ltd., ul. Slivnitsa 4, 4400 Pazardzhik, Bulgaria.

Esamy Ltd., located at  ul. Slivnitsa 4, 4400 Pazardzhik, Bulgaria, acts as Esamy International's representative for personal data protection purposes in the European Union, as well as a data processor on behalf of and under the instructions of Esamy for customer support and Esamy Call Center management.

3. What personal data is processed? For what purpose?

Generally, visiting the Website does not involve the collection, processing, and use of personal data from users. The processing of personal data from merely visiting the Website is limited to so-called "surfing data," i.e., data that must be transmitted to the Website to ensure the operation of the information systems managing the Website, or whose transmission is a prerequisite for using internet-based communication protocols. Surfing data includes, for example, IP addresses of the devices you use to access the Website and other parameters related to your device and operating system. Surfing data, including information about the number or duration of visits to the Website, is collected and processed by Esamy only in anonymized form and for statistical purposes related to the use of the Website and to monitor and improve the functionality and content of the Website. Due to the nature of surfing data, it may be possible to identify users when combined with data from third parties. However, Esamy does not collect surfing data with the intent to assign it to individual users. Surfing data is deleted after being processed in anonymized form; this data may be used to assess potential responsibilities in the event of information crimes against or through the Website. Apart from the above-mentioned exceptions, Esamy only retains users' surfing data in the legally permissible scope and in anonymized form.

Esamy also collects, processes, and uses personal data that users voluntarily provide while using the Website and requesting the services offered on the Website, such as during registration on the Website, subscribing to newsletters or mailing lists; purchasing products through the Website, including all purchase-related processes, such as delivery of ordered goods, invoicing, returns and exchanges, refunding purchase prices, using gift cards and electronic gift cards, and dealing with fraud prevention, customer service consultations, or contact with the call center; participating in promotions and other initiatives realized or communicated through the Website, such as loyalty programs, competitions, and sweepstakes, inquiries to Esamy or sending a request to Esamy, communication, or feedback via mail or through the Website. We also process personal data to comply with data protection laws and defend legal rights. Personal data may also be collected, processed, and used during communication with users via email, chat, or telephone when users contact our customer service or call center. The call center also stores users' phone numbers to provide the desired assistance and information via callbacks or further processing. For internal training, quality assurance, and accuracy verification purposes, calls or emails may be recorded or stored in accordance with legal provisions. Users are always informed in advance of such recording or storage and have the option to object unless the recording or storage is necessary to verify the accuracy of an order or for other reasons not in violation of applicable laws.

With users' voluntary consent, Esamy collects, processes, and uses users' personal data for surveys; for marketing purposes, such as sending promotional information and materials about Esamy products and services, information about price and promotion activities of the Esamy Group (to which Esamy belongs), and about events, exhibitions, or fairs of the Esamy Group or events, exhibitions, or fairs that the Esamy Group participates in via email or other electronic communications such as SMS, MMS, fax; and for profiling purposes. For the above-described marketing and profiling activities, personal data may also be shared with other Esamy Group companies. Users always have the option to object free of charge to the use of their personal data for marketing purposes. At each contact, users will be separately informed on how to withdraw their consent (in the easiest way and at no cost). The personal data collected by Esamy includes name and contact details, such as address, phone number, email address, and any other voluntary information. Where required by data protection laws, Esamy will obtain the affected user's consent before processing personal data.

If you have provided us with personal information about someone else (e.g., when using gift cards or other functions) within the legal framework, the affected individual’s personal data is permitted.

4. How is my personal data used?

Esamy uses personal data in compliance with Data Protection Laws for the purposes specified above. Esamy processes users' personal data for marketing, advertising, and profiling purposes only if users have given their consent or if Esamy is authorized to do so according to legal provisions.

5. Do you share my personal data with third parties?

Esamy shares personal data only with the following categories of third parties:

• Companies that assist us in operating the Website and providing services, including IT service providers and providers of payment processing services;
• Third parties providing support services, such as logistics providers and delivery services;
• Companies providing customer service and processing customer support requests;
• Marketing partners who help us to manage and operate marketing activities and provide marketing services;
• Third-party service providers for marketing and analysis services that may process personal data on behalf of Esamy in accordance with the principles established in this Privacy Policy;
• Other companies of the Esamy Group to conduct marketing activities or for other purposes as described in this Privacy Policy;
• Companies that provide support services related to accounting and auditing;
• Courts, authorities, or other bodies when required by applicable law, legal procedures, or legal obligations, including in the context of mergers, acquisitions, or asset transfers.

Esamy shares users' personal data only with third parties that are under confidentiality obligations and that process personal data exclusively on Esamy's instructions and in accordance with Data Protection Laws. Esamy has implemented appropriate measures to ensure that such third parties comply with these obligations and handle personal data with care and in compliance with legal provisions.

6. Is my personal data secure?

Esamy employs technical and organizational measures to protect users' personal data against loss, unauthorized access, misuse, and alteration. Our Website and other relevant systems are secured with appropriate safeguards such as firewalls and encryption to protect users' personal data against unauthorized access. Esamy is committed to ensuring the protection of users' personal data and maintains appropriate security measures.

7. How long is my personal data retained?

Esamy retains personal data only as long as necessary for the purposes for which it was collected or for legal, accounting, or reporting purposes. Personal data related to purchases or other transactions is generally retained for a period of 10 years to comply with legal obligations and resolve any disputes that may arise. For marketing and profiling purposes, personal data is retained until users withdraw their consent or until the purpose for which it was collected has been fulfilled. Data is deleted or anonymized after the retention period expires.

8. What rights do I have regarding my personal data?

Users have the following rights concerning their personal data:

• Right to Access: Users have the right to request information about their personal data processed by Esamy.
• Right to Correction: Users may request the correction or updating of their personal data if it is inaccurate or incomplete.
• Right to Deletion: Users may request the deletion of their personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: Users may request that Esamy restrict the processing of their personal data in certain circumstances.
• Right to Data Portability: Users have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Object: Users may object to the processing of their personal data for certain purposes, including direct marketing purposes.
• Right to Withdraw Consent: Users may withdraw their consent to the processing of personal data at any time, where consent is the legal basis for processing.

To exercise these rights or for any inquiries related to the processing of personal data, users may contact Esamy using the contact information provided in this Privacy Policy.

9. Changes to the Privacy Policy

Esamy may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or changes to the Website. Users will be notified of significant changes to this Privacy Policy through the Website or by other appropriate means. The updated Privacy Policy will be posted on the Website, and users are encouraged to review it periodically to stay informed about how Esamy processes and protects their personal data.

10. Contact

For questions, comments, or concerns regarding this Privacy Policy or the processing of personal data by Esamy, users may contact Esamy at the following address:

Esamy Ltd. ul. Slivnitsa 4, 4400 Pazardzhik, Bulgaria.

Thank you for taking the time to review this Privacy Policy.